Our promise to you
We promise to attempt a return on every item purchased on our Kimasboutique.bigcartel.com
Most unopened items in new condition returned within 30 days will receive a refund or exchange. Some items have a modified return policy that is less than 14 days. Those items will show a return by date or return within day range under the item on your invoice and in the Item details. Items that are opened or damaged or do not have a invoice or item number may be denied a refund or exchange. All bundled items must be returned with all components for a full refund.
Custom/personalized items are non-refundable as the are made to customers personal likes.
If your personalized item ie: clothing is to small/big , then we will be more than happy to make size ajustment free of charge.
Returns and exchanges without a receipt may be limited, other restrictions may apply.
Refunds: Refunds will be issued in the same form as payment originally used for purchase.
PayPal Purchases: A refund will be issued in the form of payment made. Please note, all payments must be made via PayPal.